Shipping Policy

Last updated: 15 September 2026

We currently deliver to countries across the European Union, as well as the United Kingdom, United States, Canada, Australia and New Zealand.

If you have any questions about delivery, please contact us at hello@sopele.com.

1. Order Processing

Orders are processed on business days, Monday to Friday, excluding public holidays.

Once your order is placed, we typically process it the same day or on the next business day before handing it over to our delivery partners.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

2. Delivery Regions and Estimated Delivery Times

Delivery times vary depending on the destination and shipping method selected.

European Union

Estimated delivery time: 1–4 business days from dispatch, depending on the destination country.

The estimated delivery time for your specific country and the available shipping options will be displayed at checkout before you complete your order.

United Kingdom

Estimated delivery time: 2–5 business days from dispatch

Available shipping methods and estimated delivery times will be displayed at checkout.

United States

Estimated delivery time: 3–7 business days from dispatch

Available shipping methods and estimated delivery times will be displayed at checkout.

Canada

Estimated delivery time: 3–7 business days from dispatch

Available shipping methods and estimated delivery times will be displayed at checkout.

Australia and New Zealand

Estimated delivery time: 3–7 business days from dispatch

Available shipping methods and estimated delivery times will be displayed at checkout.

Please note that all delivery times are estimates and may vary due to circumstances outside our control, including local carrier delays, customs processing, adverse weather conditions or unusually high shipping volumes.

Business days do not include weekends or public holidays.

3. Shipping Rates and Delivery Options

Shipping rates are calculated at checkout based on your delivery address and the available shipping method.

The shipping options available for your destination, together with the estimated delivery time and applicable shipping cost, will be displayed at checkout before you complete your order.

Where available, you may be able to choose between different delivery methods, including home delivery, pickup points, parcel lockers or express delivery.

4. Customs, Duties and Taxes

European Union

Orders delivered within the European Union are generally not subject to additional customs duties upon delivery.

Applicable VAT is charged in accordance with relevant tax regulations.

Deliveries Outside the European Union

Orders delivered outside the European Union, including to the United Kingdom, United States, Canada, Australia and New Zealand, may be subject to import duties, taxes, customs fees or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the recipient.

We do not control these charges and cannot predict their exact amount, as customs rules and import thresholds vary by country.

For further information, please contact the relevant customs authority in your country.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking information provided to follow the progress of your delivery.

If you have not received tracking information within a reasonable time after your order has been confirmed, please contact us at hello@sopele.com and include your order number.

6. Incorrect Addresses and Failed Deliveries

Please make sure that your delivery address and contact information are complete and correct when placing your order.

If a parcel is returned because of:

• an incorrect or incomplete delivery address;
• refusal of the parcel;
• repeated unsuccessful delivery attempts; or
• another circumstance attributable to the recipient,

we may:

• offer to resend the order to a corrected address, in which case additional shipping charges may apply; or
• refund the order once the parcel has been returned to us in good condition, excluding shipping costs where permitted by applicable law.

If you notice an error in your delivery address after placing your order, please contact us as soon as possible at hello@sopele.com.

We will do our best to make the requested change, but we cannot guarantee that an address can be changed once the order is being processed or has already been dispatched.

7. Lost or Significantly Delayed Shipments

If your order appears to be lost in transit or is significantly delayed beyond the estimated delivery timeframe, please contact us at hello@sopele.com with your order number and tracking information.

We will investigate the shipment with the relevant delivery partner and provide an appropriate resolution where necessary.

Depending on the circumstances, this may include a replacement, refund or another appropriate solution in accordance with applicable consumer law.

8. Shipping Restrictions

We currently deliver to:

• European Union member states
• United Kingdom
• United States
• Canada
• Australia
• New Zealand

The availability of delivery to a specific country or region is determined at checkout.

If your country is not available as a delivery destination at checkout, we are currently unable to accept an order for delivery to that location through our online store.

For any questions about shipping, delivery options or a specific destination, please contact us at hello@sopele.com.